Mole Valley District Council’s local, friendly, community alarm service has won a new tender for both Crawley Borough Council and Horsham District Council’s telecare call monitoring service.
At a touch of their in-home alarm button, anyone with membership to the individual schemes can instantly open the line to the Mole Valley Life Leatherhead team, who take calls 24 hours 7 days a week assisting vulnerable people of all ages.
The call centre takes on average 3,000 calls a week and responds to 98% of calls within 60 seconds. The service is useful for anyone living alone, boosting their confidence and enabling independence.
Mole Valley District Council’s Cabinet Member for Community, Councillor Hazel Watson said, “Winning this tender is a great boost for Mole Valley Life, that employees 36 people in the centre of Leatherhead. The experienced team there assist vulnerable people, who aren’t always elderly, they may be in danger, have fallen over in their own home, or just need the reassurance of someone else ‘listening’ as they open their front door.
“There are so many reasons people purchase an in-home community alarm, ranging from young people suffering with illness or disability, to those who are looking for more confidence and the ability to stay independent in their own home. Our team are at the end of the line 24/7 and we are proud to have won this contract that allows us to assist more people and expand our local team.”
Horsham District Council’s Cabinet Member for Community Matters and Wellbeing, Councillor Tricia Youtan said: “Our Community Link team and the broader council are delighted to be working with our neighbouring councils to deliver this valued service for some of the most vulnerable in our local communities. The opportunities that working with this forward thinking service brings are very exciting and will be a huge benefit to those using the service, their families and carers and the whole support network, enabling more people to live independently for longer, in the safest possible way.”
Crawley Borough Council’s Cabinet Member for Housing, Councillor Ian Irvine said: “Lifeline has been a valuable service for vulnerable members of our community for 30 years. This changeover will ensure our customers continue receiving top quality service.”
For more information on alarm and pendant costs including installation and monitoring please check your council’s website.